Chongqing Municipal Taxi Service Management Information System Project

On November 3, 2008, a strike by some taxi drivers in Chongqing’s main urban area had a significant nationwide impact. The Municipal Party Committee and the Municipal Government attached great importance to this incident and, in response to the current problems facing Chongqing’s taxi industry, the city’s transportation administration authorities have committed themselves to innovating management and service approaches and are actively preparing for the development of a taxi service management information system.

Project Background

On November 3, 2008, a strike by some taxi drivers in Chongqing’s main urban area had a significant nationwide impact. The Municipal Party Committee and the Municipal People’s Government attached great importance to this incident and, in response to the existing problems within Chongqing’s taxi industry, the city’s transportation administration authorities have been committed to innovating management and service approaches and are actively preparing for the development of a taxi service management information system.

Customer Requirements

Through the implementation of this project, effective technological tools will be provided for the regulation of the taxi industry and the delivery of social services, thereby standardizing the business practices of taxi drivers, improving the market environment, comprehensively enhancing the quality of taxi services, and safeguarding passengers’ legitimate rights and interests in travel. The introduction of a social oversight and evaluation mechanism, coupled with the refinement of an integrity assessment system, will elevate the level of industry regulation and fully leverage the government’s macro-control role in the taxi market. Moreover, the project will help reduce urban congestion, promote energy conservation and emissions reduction, enable the taxi industry to fully fulfill its social responsibilities, and foster the stable, standardized, orderly, and healthy development of Chongqing’s taxi sector. At the same time, the construction and implementation of this project will facilitate proactive exploration of approaches and methods for leveraging information technology to enhance both regulatory oversight and service standards in the taxi industry, while enabling timely summarization of lessons learned and laying a solid foundation for wider industry-wide adoption and application.

Solution

1) Upgrade and retrofit taxi in-vehicle terminal equipment

Install in-vehicle terminal equipment—including smart service terminals, taximeters, service rating devices (for both front and rear seats), and vehicle status display panels—on all 12,000 taxis in the city.

(2) Information Resource Planning and Construction of a Taxi Data Repository

Analyze taxi industry business data, develop a data collection plan, and establish a taxi industry data resource center that encompasses a foundational database, a business database, and thematic databases.

(3) Develop nine major business application systems

Develop nine major business application systems, including a monitoring and command system, an on-demand dispatch service management system, an integrated operations analysis system, a dynamic supervision and inspection system, an enterprise online business management system, a service quality oversight and evaluation system, an information release management system, a public transport IC card fare collection management system, and a floating-car traffic information system.

(4) Build a foundational support system

Develop a foundational support system, including a network support platform, host and storage systems, and application support systems.

(5) Propose construction requirements for the corresponding supporting projects of the taxi service management system.

Propose the construction requirements for supporting projects, including a taxi data resource center, an on-demand dispatch service center, and a monitoring and command center.

Customer Value

From an economic perspective, this project has enhanced the comprehensive regulatory and service capabilities of industry administrators, thereby saving their time and costs; it has provided taxi operators with vehicle monitoring and dispatching tools, facilitating more efficient fleet management and reducing both operational and regulatory costs; and by offering passengers a range of convenient and practical services—including phone-based ride-hailing, online booking, contactless fare payment via public transit cards, and complaint submission—this initiative provides users with integrated information services and streamlined complaint channels, ultimately helping them save time and money.

From the perspective of social benefits, the primary contributions include providing supporting data to industry regulatory authorities for strengthening quality-of-service oversight, enhancing market supervision capabilities, and informing industry decision-making; helping taxi operators standardize their operations and deliver high-quality services, thereby offering reliable protection for drivers’ personal safety and property; effectively curbing practices such as detours, passenger-hopping, and abrupt abandonment of passengers, thus facilitating public travel and providing channels for complaints, suggestions, and service evaluations; establishing a monitoring platform that can effectively deter “clone vehicles,” safeguarding the interests of taxi drivers and upholding market fairness; and enabling the timely detection of abnormal concentrations of taxis, thereby providing a surveillance mechanism to prevent gatherings that lead to disturbances or strikes.